Troubleshooting Guides - Hardware: Printer (Sinfonia CS2)

Sinfonia CS2 Printer Troubleshooting Guides

Troubleshooting Guide: My printer says 'not connected' or 'offline'
It is normal for the Sinfonia Printer to display a message saying 'Printer not connected' when you first power on your photo booth. This message wil...
Tue, 24 Apr, 2018 at 10:39 AM
Troubleshooting Guide: Ensuring media (paper and ribbon) is loaded properly
If media is not loaded properly into the Sinfonia CS2, you will get an error code and the unit will not print.  Please view the video below to ensure yo...
Tue, 9 May, 2017 at 11:56 AM
Troubleshooting Guide: Troubleshooting Sinfonia CS2 Printer
Refer to the flow-chart below for a high-level guide to diagnosing errors with the Sinfonia CS2 Printer.  You may refer to the individual guides below f...
Tue, 15 Jan, 2019 at 9:29 AM
Troubleshooting Guide: Sinfonia CS2 Paper Jams
If your Sinfonia printer becomes jammed it is likely because the trims that it cuts have become lodged somewhere inside the printer, usually in the cutter ...
Thu, 6 Jan, 2022 at 12:12 PM
Troubleshooting Guide: Resetting Sinfonia CS2 Error Codes
Often after attempting to correct an issue with the printer, you may find you need to reset the error codes. You may also want to clear the error codes as p...
Mon, 15 Jan, 2018 at 12:50 PM
Troubleshooting Guide: Sinfonia CS2 is printing non-stop
If you are using SocialBooth and find that your Sinfonia printer is printing the same image non-stop, follow the steps below: Go into the 'layouts...
Mon, 12 Jun, 2017 at 2:42 PM
Troubleshooting Guide: Repairing Torn Ribbon
If you find that your ink ribbon has torn, you may follow the steps below to repair the ribbon. Please note that repeated tearing of the ribbon may indicate...
Mon, 17 Jul, 2017 at 1:44 PM
Troubleshooting Guide: My Sinfonia printer is not cutting my prints
FAQ: How do I set my Sinfonia printer to split prints? The Sinfonia CS2 printer provided with your HootBooth Photo Booth is capable of cutting your prin...
Fri, 6 Apr, 2018 at 1:25 PM
Troubleshooting Guide: My printer is not showing appearing in Windows
If you find that your printer is not showing up in Devices and Printers check the following: Ensure your printer power is plugged in to a live outlet, and...
Fri, 6 Apr, 2018 at 1:25 PM
Troubleshooting Guide: Understanding Error Codes on Front of Printer
Attached is a PDF guide for understanding Error Codes on your Sinfonia Printer
Tue, 15 Jan, 2019 at 9:31 AM